After a Windows Update on July 28, 2019, my audio is not working.

[Gloria521]

I have gone through all the Troubleshooting which is recommended and they are unable to find anything.  When I came to HP to download updated driver, I don't see Windows 10, only 8 or  8.1.  If I attempt to install one of these, I get message stating "your system does not meet operating system requirements.  My audio was working before my last Windows Update, something must have gotten corrupt or uninstalled during that update.  I tried to reset my pc to the date before the update, it seemed to work, however,  still audio.

[Gloria521]

I made a typo, after the reset should have have said still no audio.

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer would be to see if installing this W10 IDT audio driver and restarting the PC, gets the sound to work again...

VERSION: 6.10.6504.0

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

[Gloria521]

OMG, thank you so much Paul.  This worked perfectly.  I have been trying for the last three days to get it to work.  I even reset my BIOs.  

[Paul_Tikkanen]

You're very welcome.

You should now be able to do whatever Windows update you did that knocked out the audio.

[Trapperh]

Thank you so much.  I have been beating my head on my keyboard for 3 days trying to solve this problem with my audio after a windows10 update apparently went wrong.  I downloaded the suggested software and installed it and all is now working like a charm.    Gary

[Paul_Tikkanen]

You're very welcome, Gary.