Audio Beats Driver is gone

[mäx]

Hey community!

i got an issue...

my "Beats Audio" Driver is gone and i don't know why, thus my AUX connection doesn't work anymore.

I hop you guys can help me!! 

Thanks,

Mäx

[Paul_Tikkanen]

Hi, Mäx:

What is the full model number or product number of your PC?

The product number can be found on the same label as the serial number.

Please do not post the serial number.

Some models in that series have the Realtek audio chip and some have the IDT audio chip.

The only suggestion I can offer would be to reinstall the applicable W8.1 audio driver depending on the audio chip your PC has.

[mäx]

Hi Paul,

Thank You for the quick response.

My product number is: D7T73EA#ABD

I think i got the Realtek audio chip.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

According to the product specs page, your PC has the IDT with Beats Audio system.

https://support.hp.com/us-en/product/hp-envy-phoenix-810-000-desktop-pc-series/5395579/model/6463408...

So, I recommend that you reinstall the IDT audio driver, and restart the PC.

This driver has the Beats audio software included in the files.

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63932.exe

That would be the only suggestion I can offer.

[mäx]

It worked!!!

Thank you sooo much ❤️

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.