• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-08-2017 09:26 AM

HP Recommended
Product: HP ENVY Rove 20-k014us Mobile
Operating System: Microsoft Windows 10 (64-bit)

Microsoft just pushed thru a "creator update" for Windows 10 which tanked my sound quality.  It is now super tinny and hollow sounding.  Everything I've read in the formus indicates either an issue with my audio driver and/or the Beats Audio software was removed during the update....however none of these suggestions were specific to my model.  Based on what I saw in other posts I have downloaded and ran the following programs/driver updates however they did not resolve my issues:

 

sp79243.exe

sp80675.exe

sp55152.exe

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2017 09:39 AM

HP Recommended

@TBagPDX

 

Try this one.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63972.exe

 

REO

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-08-2017 09:39 AM

HP Recommended

@TBagPDX

 

Try this one.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63972.exe

 

REO

Was this reply helpful? Yes No

‎09-08-2017 10:02 AM

HP Recommended

That did it!!!!

 

Thank you!

Was this reply helpful? Yes No

‎09-08-2017 11:31 AM

HP Recommended

Your very welcome @TBagPDX

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.