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Audio Output Not Recognized

HP Recommended
HP Pavilion Multimedia Monitors
Microsoft Windows 10 (64-bit)

I did a system restore on my Windows 10 desktop yesterday. Now it's not recognizing my speakers which are still connected.  How can I fix this?

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Hi @LindaPolley,


Thanks for taking an interest in the HP Support Forums. After reading your post I see that you require assistance regarding issues with Audio. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂


For better clarity and to assist you better I would require more information regarding this:

  • Did you try playing multiple audio tracks?
  • Did you connect an external headset or earphones and check if there is audio?
  • Please let me know the complete model# and product# of the computer to assist you correctly.

For now, try these steps:

  • Please connect an external headset and check if there is audio by playing a music track.
  • If there is audio then the speakers are faulty and need to be replaced by contacting HP phone support.

HP Technical Support can be reached by clicking on the following link:

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.


If there is no audio from the headset, then perform these steps to update the bios chipset and audio drivers.

  • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
  • Then restart the computer and update the bios, chipset and audio drivers from this link: and follow the on-screen instructions.
  • Then check if the situation has been corrected.
  • This should fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂


Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

I am an HP Employee

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