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HATHAT
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Solved!

Audio Problems

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ENVY PHEONIX 800
Microsoft Windows 10 (64-bit)

I can use speakers but whenever i try to use headphones they dont work.This  starterd happening when i installed windows 10. 
[personal information removed]
Product no.H5P88AA#ABA

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old_geekster
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@HATHAT, welcome to the forum.

 

You should go into the Control Panel / Sound and check to assure that your headphones are set to Default.  This is a very common problem with Win 10 upgrades.  Also, you should run Windows and HP Updates to assure that your software and drivers are up to date.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 






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Intelligence is God given. Wisdom is the sum of our mistakes!!
HATHAT
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I cant update my audio driver CODEC,because a device attached to the system is not working

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HATHAT
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I do not have the headphones option only :Speakers ,Digital Audio,Nvidia output 1,2 and 3.

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old_geekster
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Thank you for the additional information, @HATHAT.

 

The next thing to try is, go into Device Manager (Right click on Start in the lower left Taskbar) / select (with your headphones plugged in) Audio input and output / right click on the entries and select Update Driver Software.

 

Win 10 Start.PNGStart






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Intelligence is God given. Wisdom is the sum of our mistakes!!
Paul_Tikkanen
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Hi:

 

See if the W10 IDT audio driver resolves the problem.  I don't know if it will, but if it doesn't, unfortunately I don't have any other suggestions to offer.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

 

HATHAT
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Thank you.

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Paul_Tikkanen
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You're very welcome.

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Joseph37
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It Ok problème audio résolve by Install audiodriver.  the IDT Tempo High Definition Audio Driver

 

 

 

 

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