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- HP Community
- Desktops
- Desktop Audio
- Audio connection issues

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04-13-2020 08:01 PM
Had a power outage today while I was on a webex video meeting.
When I rebooted my computer I get an error in audio connection that it does not connect to any audio device- speakers or headset/microphone.
I have updated audio drivers, uninstalled and reinstalled. Ran a diagnostic and got this error: 9LW3K9-9SSA38-GXGJ3G-21Q503.
Also get "windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
What do I do next.
04-16-2020 08:17 AM
Welcome to HP Community
I have gone through your Post and would like to help
Did you get the error code from the F2 Diagnostic? if you did, then it's a Hardware issue and you need to contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee