• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-07-2022 03:21 PM

HP Recommended
Product: Victus by HP 15L Gaming Desktop PC TG02-0000a (4H508AV)

Dear all,

after a graphics card driver update (GeForce RTX3060 Ti) my onboard audio (located on the AMD Ryzen R7-5700G) devices (speakers/headphones) disappeared in the device manager. Audio is only working through my monitor speakers (Q24 Nvidia High Definition Audio) via the HDMI cable.

I have tried all solutions I could think of and find online so far:

-I de-installed graphics drivers and installed the old ones available.  

-I re-installed Realtek drivers

-I installed all drivers that HP Support Assistant told me 

-I ensured onboard audio is "on" and also set my Bios settings to default

-I updated my Bios version

-I  performed a complete Windows reset.

But still no solution.

In my device manager I only have AMD and NVIDIA high definition Audio listed. For output I only have Q24 listed, which is the monitopr output via HDMI cable:

geräte1.png

Funnily, two High Definition audio controllers show up under system devices, as well as one HD Audio bus:

geräte2.png

All three run with the same drivers:

hdac1.png

If anyone has a solution I'd be very thankful!

Also, if anyone with a HP Victus could tell me which devices are listed and what drivers are used, I will try to manually find them and use them from the list.

 

Thanks and best regards 

 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.