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boricua3205
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Message 1 of 2
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Audio garbled, out of synch, low, or no sound at all on Videos only.

HP Recommended
HP Pavillion - 510-p114
Microsoft Windows 10 (64-bit)

Issue with audio occurring only when playing videos, same issue streaming videos on different browsers or with locally saved videos on my desktop.  Does not matter what format. This only occurs with Videos. Other audio files play just fine, system sounds are fine.  

 

Tested with a bluetooth earbud and Video sounds are fine there as well.

Windows 10 Version 10.0.19041 Build 19041

 

I have done the following

1- Tested different browsers and video formats

2 - Uninstalled and reinstalled audio driver multiple times, currently has Realtek 6.0.1.8536

3 - Have  disabled all sound effects, and deselected Immediate mode.

4 - Ran system restore from a restore point prior to the issue.

5 - Performed Windows Update.

6 - Tested fine with a bluetooth earbud.

 

This is seriously driving me crazy, any help would be greatly appreciated.

 

Update:  Doesn't make much sense to me, but I switched out my external speakers and it is working fine now.

1 REPLY 1
itsmyname
Level 9
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Message 2 of 2
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HP Recommended

@boricua3205  -- BlueTooth is a "wireless" protocol. So, there could be some "delay" between the video and the audio, when using your BlueTooth-enabled earbuds.  Using either internal speakers (on a laptop) or external speakers connected to the "green" audio-output port of your computer, should remove the delay.

 

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