Audio jack at the back of cpu not working

[Acai]

just cleaned my cpu with thermal paste reapply, plug in everything as usual,turn on computer it cannot detect plugin jack audio at the back of cpu.build in speaker inside cpu that suddenly activated as i only happen to know there was  1inside my cpu perhaps after the cleaning up its back to function again or i did something wrong,i need help the on the audio jack not working.

[praveen196]

@Acai Welcome to HP Community!

I understand that the audio jack is not working. 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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