Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
05-31-2019 09:06 AM
Product: HP Touch Smart 520
Operating System: Microsoft Windows 10 (64-bit)
I'm unable to install the correct IDT High Definition Audio Drivers with the Beats Audio Control Panel because every time I try to install I receive the error: "Your system does not meet the operating system requirements. Update has been cancelled. (9998)" I am positive it is because I am running Windows 10 and the driver is Windows 8. I've tried the Compatibily tool but still no luck
I downloaded the driver software directly from HP and Windows 10 isn't in the list of supported OS's. I've spent hours try to solve the problem. Please help
1 REPLY 1
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community