• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-31-2019 09:06 AM

HP Recommended
Product: HP Touch Smart 520
Operating System: Microsoft Windows 10 (64-bit)

I'm unable to install the correct IDT High Definition Audio Drivers with the Beats Audio Control Panel because every time I try to install I receive the error: "Your system does not meet the operating system requirements. Update has been cancelled. (9998)" I am positive it is because I am running Windows 10 and the driver is Windows 8. I've tried the Compatibily tool but still no luck

 

I downloaded the driver software directly from HP and Windows 10 isn't in the list of supported OS's. I've spent hours try to solve the problem. Please help

1 REPLY 1

‎05-31-2019 10:35 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try this W10 IDT audio driver.  Restart the PC after installing the driver.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.