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HP Recommended
HP Touch Smart 520
Microsoft Windows 10 (64-bit)

I'm unable to install the correct IDT High Definition Audio Drivers with the Beats Audio Control Panel because every time I try to install I receive the error: "Your system does not meet the operating system requirements. Update has been cancelled. (9998)" I am positive it is because I am running Windows 10 and the driver is Windows 8. I've tried the Compatibily tool but still no luck

 

I downloaded the driver software directly from HP and Windows 10 isn't in the list of supported OS's. I've spent hours try to solve the problem. Please help

1 REPLY 1
HP Recommended

Hi:

 

The only suggestion I can offer would be to try this W10 IDT audio driver.  Restart the PC after installing the driver.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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