Audio not working after upgrading to windows 10

mgordula · ‎04-24-2018

Hi HP Expert seeking for your help.

After i upgrade my Desktop to Windows 10 Audio is not working (Jack)

I'm looking for this installer.

This screen shot taken from other Desktop but same UNIT same Model.

Intel Display AudioRealtek High Definition Audio

Here's the screenshot to my Desktop.

banhien · ‎04-24-2018

@mgordula

Please download and install Realtek High Definition Audio Driver for Windows 10:

http://ftp.hp.com/pub/softpaq/sp84501-85000/sp84848.exe

Regards.

BH
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mgordula · ‎04-24-2018

Thank you for the reply Mr. Banhien but this installer didn't work for my desktop. nothing happen sir.

Any option?

banhien · ‎04-24-2018

@mgordula

Now try

(a) Download the above driver and save on your computer (remember where),

(b) Go to Device Manager to uninstall any Sound driver,

(c) Reboot machine,

(d) Right click downloaded file and select Run as administrator,

(e) Reboot machine.

Regards.

BH
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mgordula · ‎04-24-2018

Thank you for your reply banhien. I found a solution for this.

(a) Go to Bios Setup

(b) Click Advance Tab

(c) Click Buil-in Device Option

(d) Make sure the Audio Device and Internal Speakers are Checked.

(e) Then Save and Restart.

Hopes this will help with others.

Bios Setup

Advance Tab

Built-in Device Option