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‎01-19-2022 08:45 AM

HP Recommended
Operating System: Microsoft Windows 11

Laptop: 15-en0013dx

Product number 2V926UA#ABA

 

Hello All, 

 

For the last month, I get an inconsistent crackling sound from my left speaker.  Also the audio seems quiet at times.  

 

I've completed all the troubleshooting tasks of updating drivers, restarting, etc...

 

My warranty just ran out a couple of days ago and I put this off because it was so hard to find somebody from tech support to talk to.  😞

 

Please help!

Michael 

Category:
2 REPLIES 2

‎01-19-2022 09:43 AM

HP Recommended

@urban_22 -- presumably, you have "stereo" sound.  Can you "pan" the sound, from 100%-left-0%-right to 0%-left-100%-right, to see if the crackling is isolated to one speaker.

 

Deliberately, HP does not publish their telephone-numbers, to avoid phishing calls from scammers who "spoof" the Caller-ID information to make it appear that HP is calling you.

 

Instead, see: Contact Official HP® Support – Canada | HP® Customer Support

and fill-in the form, to get help.

 

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‎01-19-2022 01:37 PM

HP Recommended

Thank you for your reply.  I will try panning but I'll have to wait when the laptop starts having an "episode" 🙂

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