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Hp pavilion gaming desktop 690-0028b
Microsoft Windows 10 (64-bit)

So I recently bought this pc and I’m using my Xbox controller and a headset but my headset won’t work nobody can hear me and I can’t hear any game sound. I know it’s not the headphones because I can hear computer notifications and sounds.

HP Support Agent
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@Adam1019 Welcome to HP Community!


I understand that you are unable to hear the sound from the headset.


  • Have you tried with a different headset?
  • Have you tried with the same headset with different computers and checked?
  • Which brand headset you are using?


Have you tried to update the drivers s from the device manager?


Please update the audio drivers and check.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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