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Bad sound quality on my omen 870-224 desktop

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Omen desktop 870-224
Microsoft Windows 10 (64-bit)

Okay so I have recently purchased the hp omen 870-224 and has experimented with different speakers and headphones, and they all sound- bad. The audio products do sound amazing but it just occurs that on this desktop is bad so how do I fix this?

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Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.


I understand that you have an OMEN by HP Desktop PC - 870-224 and the sound quality is not good. You have tried using different speakers and headphones and the issue persists.


I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Right-click the speaker icon  in the taskbar and select Troubleshoot sound problems.

  • Select the device you want to troubleshoot and click Next.

  • Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).


Figure : Detecting problems

The troubleshooter detecting audio problems


  • When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
  • NOTE: For detailed information about the troubleshooting, click View detailed information in the troubleshooter window.
  • Click Close.

Figure : Troubleshooting completed

Troubleshooting completed


  • If a recommended action is displayed, select Apply this fix, or Skip this step to continue to search for other problems.

    If the audio problem has not been resolved, continue to the next step.


Update the BIOS on your laptop. The BIOS update can be downloaded and installed via this link


This should take care of the issue. If the audio output is poor then let us run a hardware test on the audio by following the below steps:

  • Shutdown the PC.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  • On the main menu, click Component Tests.


Figure : Selecting Component Tests from the main menu

Selecting Component Tests from the main menu


  • The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.


Figure : Sample list of Component Tests

Sample List of the Component tests


  • Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.

    To run the test, click Audio, and then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the problem persists during the hardware test then the evidence points towards a hardware issue. In such a case, please contact our HP phone support to check the available options. 


I sincerely hope this fixes the issue.  Keep me posted. Good luck! 🙂

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