Create an account on the HP Community to personalize your profile and ask a question
08-26-2021 06:21 AM
Hello. Again i'm having a bad experience with the laptop speakers... even if Mr. Banhien send me this audio driver, i did what he instructed me. https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112292.exe
But still the sound will lower and redirect to the right speaker more..... it's very annoying this thing.
08-27-2021 12:05 PM - edited 08-27-2021 12:12 PM
@Julian78 -- i bought this device about few days ago
Did you buy the whole computer a few days ago, or just some external speakers?
There is a possibility that whatever you purchased is "defective", and needs to be replaced, under its warranty.
For external speakers, do you get the same results when connecting the speakers to a different computer (or audio-out socket on your smart-phone) ?
09-06-2021 01:34 AM
@Julian78 -- it's a laptop, it's not defective, it's all about the audio driver defect...
Have you tried a different set of speakers? If everything works fine, the original speakers are the problem.
If the problem still exists, then your original speakers are OK, implying that the problem is either in the device-driver, or in the audio-output circuitry on the laptop's motherboard.
Does your laptop have HDMI output? If so, the HDMI cable carries both audio & video to a HDMI-capable TV.
Do the symptoms continue when the TV's internal speakers are receiving and playing the audio-output (from different circuitry on the laptop's motherboard ?
Test, document, and test some more.
09-12-2021 10:05 AM
@Julian78 -- this error occurs even on a set of external speaker and my headphones
It makes sense that the volume will decrease when only one speaker is producing sound.
The problem is either in the software that was recommended to you, or due to defective hardware.
I think that you have ruled-out the software as the cause of the problem. What's left? Just the hardware.
If you use the "audio mixer" app, can you "pan" the sound (100% left with 0% right, across to 0% left with 100% right) ?
09-22-2021 04:22 AM - edited 09-22-2021 04:22 AM
Let me ask you something, if you think that the hardware is defective, how can you explain that sometimes i can hear very good on both of the laptop speakers until one point, i don't know what's the trigger, the sound goes down (even if it's at 100%) and redirected to the right.
It's something about the software i know for sure....
Yes i've tryed that audio mixer so that i could test when the speakers are okay and when are not.
09-23-2021 02:16 AM
@Julian78 -- if you think that the hardware is defective, how can you explain that sometimes i can hear very good on both of the laptop speakers until one point ...
That is a "defect", a "shortcoming", and an "imperfection".
> It's something about the software i know for sure....
Also, you seem to be stating that the symptom is "intermittent". It's quite possible that when the interior of the laptop is cold, the HARDWARE audio circuitry works fine, but when the interior gets warmer, the defect becomes apparent. This is not a SOFTWARE issue.