Create an account on the HP Community to personalize your profile and ask a question
06-07-2017 01:01 AM
Bang & Olufsen Sound manager does not detect my LG ultrawide monitor as an audio device. It is recognized as a playback device and can play audio but when I click on the listening expirence tab it says "please attach audio device". I've tried with headphones and they are recognized and alow me to change equalizer settings but I simply have no options to change or edit anything that has to do with my monitors speakers regarding audio quality/eq settings through bang and olufsen sound manager. Given the fact that these speakers are built into the monitor it would be greatly appreciated if I could change the eq settings.
06-07-2017 11:42 AM
What you will need to do is ensure that you are using the HDMI Audio device.
I recommend uninstalling the B&O Audio program through Programs & Feautures, restarting your PC and then reinstalling it.
You can reinstall it via the HP Recovery Manager application while logged into Windows. Use the Reinstall Drivers and Software section in the Recovery Manager.
Another member had a similar problem and reinstallation resolved his issue.
I am not an HP Employee.
06-08-2017 05:38 AM - edited 06-08-2017 06:05 AM
It is actually part of the audio driver, just as Beats audio was before it.
Try running an install of the audio driver and when asked which action to take, choose the uninstall action.
My HP product loan Spectre x360 13t Ultrabook has B&O audio. There is a utility in the systray called HP Audio switch which should allow you to use the Windows Sound properties dialogue to select the HDMI output to your LG display. The HP Audio Switch has worked transparently for me. I have not had to make any manual change to the selected output.
Have you checked in the LD display's menu to see if there is a setting you need to change to allow it to accept the sound signal that is sent concurrently with HDMI video?
I just finished a test with my product loan Spectre and had no problem connecting to the device. As soon as I connected the HDMI connector from the HDTV to the HDMI to USB Type-c adapter I could see the notebook's display and audio was switched to the Philips HDTV. See the following image for verification. I suspect the issue you are having may be with your LG TV. Uninstalling the audio driver, restarting your PC and then reinstalling the audio driver may resolve the issue.
I am not an HP Employee.