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excolprof
Level 1
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Message 1 of 4
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Bang & Olufsen speakers & equalizer

HP Recommended
Envy 24 all-in-one
Microsoft Windows 10 (64-bit)

Bang & Olufsen shown on tray but no response. Tried installing conexant  drivers but no help.  Windows keep installing their generic audio drivers.   Therefore, computer speaker works but not the 4 B & O speakers and no equalizer.

Downloaded new bios, and all other suggested updates to be sure. 

What to do next?

3 REPLIES 3
banhien
Level 19
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@excolprof 

 

What EXACTLY is your Envy 24 all-in-one  ? Have you try Realtek driver (not Conexant) ? Hope the following software works

 

   http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80675.exe

 

If not, please post back what is your machine.

 

Regards.

BH
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excolprof
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Message 3 of 4
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My computer is the HP Envy 24 n000nk Touch Smart all-in-one.

Conexant drivers seem to work for the computer speakers but not for Bang & Olufsen.

After numerous tries, sometimes windows loads its own drivers or says best is installed.

On the Device Manager window there are two places for speakers listed.  I tried different drivers at both places,, i.e., Conexant and Realtec.  So far no success.  B & O stopped working, I believe, after one of the Windows updates.

Maybe deleting the device then reinstalling is the solution.  But, I will need source for the reinstall of the device--that is the speakers.

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banhien
Level 19
Level 19
91,009 90,886 11,711 25,075
Message 4 of 4
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@excolprof 

 

Ok, there is ONLY one Audio software and  driver for your machine on the following link

 

      https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-24-All-in-One-Desktop-PC-series/8499715/mod...

 

Now please try

 

(a) Download driver from above link and save on your machine,

(b) Go to Device Manager to uninstall BOTH Realtek and Conexant then reboot,

(c) Right click downloaded file and select run as administrator, then reboot

 

Hope this fix the problem as shown

 

      bo sound.png

 

Regards

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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