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XheVoice
Level 3
37 24 1 0
Message 1 of 2
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Flag Post

Beats Audio Crashes when I access Setup

HP Recommended
Envy Phoenix 800-030qe
Microsoft Windows 10 (64-bit)

Beats Audio keeps crashing when I access the setup under the Listening Experience tab.

BeatsAudio.png

Current SetUp

Roland DM-20 digital audio studio monitors connected to my pc (HP Envy Phoenix 800-030qe) with an optical audio cable

Windows 10 v1903

IDT Audio - package sp71717.exe

 

Steps I have taken to troubleshoot and resolve

  1. I ran the HP Audio Utility check and there was no problem with the audio
  2. I uninstalled the audio driver, restarted my computer and reinstalled it and the problem persists.
  3. I reran the HP Audio Utility after the re-installation and it fixed the Low audio device volume, there were no issues with anything else

HPAudioDiagnostics.png

Video showing issue

 

How can I get the program to stop crashing so I can access the setup?

 

Thanks

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
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HP Recommended

@XheVoice 

 

No newer Beats audio software after other vendor bought the product around 2014 therefore IDT Audio - package sp71717.exe from around 2015 is there just for making machines have sound, it is NOT a full compatible software for later versions of Windows 10.

 

Probably you have to live with that.

 

Regards.

 

 

BH
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