-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
40
0
2
HP Recommended
Beats Audio keeps crashing when I access the setup under the Listening Experience tab.
Current SetUp
Roland DM-20 digital audio studio monitors connected to my pc (HP Envy Phoenix 800-030qe) with an optical audio cable
Windows 10 v1903
IDT Audio - package sp71717.exe
Steps I have taken to troubleshoot and resolve
- I ran the HP Audio Utility check and there was no problem with the audio
- I uninstalled the audio driver, restarted my computer and reinstalled it and the problem persists.
- I reran the HP Audio Utility after the re-installation and it fixed the Low audio device volume, there were no issues with anything else
How can I get the program to stop crashing so I can access the setup?
Thanks
HP Recommended
No newer Beats audio software after other vendor bought the product around 2014 therefore IDT Audio - package sp71717.exe from around 2015 is there just for making machines have sound, it is NOT a full compatible software for later versions of Windows 10.
Probably you have to live with that.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community