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Beats audio (and microphone) no longer recognised ("no hardware")

HP Recommended
Microsoft Windows 10 (64-bit)

I have problems with my microphone, then one morning the microphone and audio output (built in Beats audio) no longer works.

If I go into the control panel there is no hardware present under microphone or audio, although a driver still appears to be installed.

Nothing I download appears to be compatible with this computer.

Beginning to panic as I use skype to keep in touch with my research supervisor and have no audio or microphone.

Could it be linked to windows 10?

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HP Recommended



No Windows 10 drivers for your machine on its home page. Please go to Device Manager to uninstall Audio driver, reboot, doenload and install the following driver


then reboot again.



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HP Recommended

Thank you, up and running after two weeks of no audio or skype!

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