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‎08-29-2017 12:17 AM

HP Recommended
Product: 320-1140a
Operating System: Microsoft Windows 10 (64-bit)

I have problems with my microphone, then one morning the microphone and audio output (built in Beats audio) no longer works.

If I go into the control panel there is no hardware present under microphone or audio, although a driver still appears to be installed.

Nothing I download appears to be compatible with this computer.

Beginning to panic as I use skype to keep in touch with my research supervisor and have no audio or microphone.

Could it be linked to windows 10?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2017 01:02 AM

HP Recommended

Hi,

 

No Windows 10 drivers for your machine on its home page. Please go to Device Manager to uninstall Audio driver, reboot, doenload and install the following driver

 

    http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

then reboot again.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎08-29-2017 01:02 AM

HP Recommended

Hi,

 

No Windows 10 drivers for your machine on its home page. Please go to Device Manager to uninstall Audio driver, reboot, doenload and install the following driver

 

    http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

then reboot again.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-29-2017 01:15 AM

HP Recommended

Thank you, up and running after two weeks of no audio or skype!

Was this reply helpful? Yes No
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