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Kevin2Tru
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Message 1 of 2
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Beats audio doesn't work anymore

HP Recommended
HP Envy 15 notebook

The audio from my laptop use to be crisp and clear, but now I cant seem to find the beats audio anywhere and now the audio is low and just bad. Any suggestions or help?

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
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Hi:

 

If you are running W10 and have a notebook with the Beats audio, see if reinstalling the W10 audio driver resolves the problem.

 

Install and restart the PC...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

That would be the only suggestion I can offer.

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