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‎01-31-2018 07:41 PM - last edited on ‎01-31-2018 07:55 PM by Retired

HP Recommended

Hello, I too have recently lost my Beats Audio software that was prepackaged with my Envy h8-1417c desktop computer. A couple of weeks ago I received a system update that required a restart to complete.  Unfortunately, the update resulted in the inability of my computer to reboot to Windows.  It was caught in a loop--ending with the blue screen.  I was forced to 'Reset' my computer, eliminating everything but my data files.  After a successful reset, I had Windows 10 back but noticed that I no longer had Beats Audio--amongst other prepackaged items.  How do I get the Beats Audio software back?  My Envy came originally with Windows 8 but now has 10.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2018 07:26 AM

HP Recommended

Hi:

 

See if installing this W10 IDT audio driver restores the Beats audio.  Restart the PC after installing.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

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3 REPLIES 3

‎02-01-2018 07:26 AM

HP Recommended

Hi:

 

See if installing this W10 IDT audio driver restores the Beats audio.  Restart the PC after installing.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

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‎02-04-2018 04:04 PM

HP Recommended

Hello Paul,  The file you provided worked wonderfully!  Followed your instructions and in the end, Beats Audio was back in all its glory!  Audio system sounds great and the Beats Audio Control Panel is back!  Thank you, sir!

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‎02-04-2018 04:06 PM

HP Recommended

You're very welcome.

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