Create an account on the HP Community to personalize your profile and ask a question
11-17-2020 10:57 AM
I recently had to reinstall Windows 10 and my audio went down the toilet. Beats Audio is gone and I can't get it back, I have tried multiple downloads. How do I get my sound back?
11-17-2020 11:01 AM
Since I don't know what audio drivers you tried, the only suggestion I can offer would be to see if this W10 IDT audio driver from a newer model desktop PC also works on yours.
Restart the PC after installing the driver.
11-17-2020 11:12 AM - edited 11-17-2020 11:12 AM
What is the full model number or product number of your PC?
Use this guide to find that information...please do not post the serial number.
What OS to you want to revert back to?
Yes, it is lousy when your PC was running fine and then a W10 update wrecks something.
I have an old HP 6910p notebook that has been running fine on W10 for the last 4 years and now the last two releases wrecked the graphics driver with no fixes.
So, I am permanently stuck with W10 version 1909 on that laptop.
11-17-2020 11:23 AM
Below is the link to the product specs for your PC.
It originally came with W8, but that was never available to download.
So, what you can do is to clean install W8.1 and use W8 product key in your PC's BIOS to activate the installation.
Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.
If you are asked to enter a product key during the installation process, use this generic key.
This is the generic key for W8.1 'Standard.'
If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.
After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.
I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.
Then you can install the available drivers and software from your PC's support page.
11-17-2020 12:16 PM
before reinstalling, which can be annoying, you have to save this data, start all over from scratch (reinstall these programs, updates etc.)
try the scan with the site (changing the settings can help sometimes)
Trouver les drivers et pilotes en téléchargement, mise à jour PC
if not, try reinstalling the original windows 8.1 driver, right click on the file, run as administrator
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional