Black pen mark on HP desktop Bang and Olufsen speaker cover

[LJW213]

Hi guys 

we have a HP Pavilion All-in-One - 24-xa1007na with B&O speaker system.  We have a small black pen park on the front of the speaker just below the B&0 and would like to know if anyone has had this issue and how to clean it.  Any help would be greatly appreciated. 

Thanks

Lee

[Echo_Lake]

@LJW213

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried any troubleshooting steps to clean the pen mark?
• Could you please share the picture of the Pen mark on the speaker grill?

Keep me posted for further assistance.

[LJW213]

Hi 

apologies for the late response, I’ve tried dabbing a damp cloth that’s not really worked.  Here’s a picture 

 

[LJW213]

Any help would be greatly appreciated 

Thanks 

lee 

[Echo_Lake]

@LJW213

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.