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vendepac
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Solved!

Brand new All in One .. Keyboard sound controls not working. No response from audio

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HP All-in-One PC 24-df0000i (7US89AV)
Microsoft Windows 11

2 day old machine running windows 11. Keyboard function keys appear to be problem.  Sound controls (F5,F6 and F7) all fail to alter audio output. HP Troubleshooter no help.  I've tried all the suggestios they give to no avail.  Can anyone help please

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Nirvana_95
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Hi @vendepac 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee

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Nirvana_95
HP Support Agent
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Hi @vendepac 

 

Welcome to the HP Support Community. Congratulations on your new system.

I am really sorry that you are facing issues with it. Do not worry, we are here to help you with it. 

 

Since it is a new system, it is mandatory to update all the drivers of it. Please use the link here and update all the drivers. 

 

If the issue persists, you might have to simultaneously press the Fn + F5, F6, and F7 keys to increase the laptop volume.

Try pressing the keys with the Fn key and let me know the outcome of it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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vendepac
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Hi.  Thanks for info.  Function keys now work with Fn key depressed.  One other thing.... On start up getting error message  0xc0000020 relating to   "mstreams  - bad image".  I've deleted microsoft teams as one site recommends without success. Can you help with this one  Cheers  Les

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Nirvana_95
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Thanks for your response 🙂

I am glad to know the Fn key was helpful.

 

Regarding the error, this could be a case of system file corruption. So, your first line of action in troubleshooting and fixing the error msteams.exe – Bad Image error status 0xc0000020 that has occurred on your Windows 11 device is to run SFC scan and DISM scan.

 

Here are the steps:

 

Click Start In the Search box, type Command Prompt.

Right-click Command Prompt, and then click Run as administrator.

In the Command Prompt window, type the following command and then press Enter:

sfc /scannow

 

You can also perform the command here: 

DISM.exe /Online /Cleanup-image /Restorehealth 

 

Once both commands are used, observe the system and let me know the outcome of it. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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vendepac
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Hi. Completed both commands but same problem still exists

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Nirvana_95
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In that case, I would suggest you create a new user profile and check if the issue persists.

To create new user profile, you may use the link here: https://support.hp.com/in-en/document/c04648962 

 

Let me know the outcome of it.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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Nirvana_95
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
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Hi @vendepac 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
1 person found this reply helpful
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