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Prométhée
Level 16
Level 16
6,067 5,995 663 2,461
Message 11 of 13
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your computer being new, I recommend that you contact the after-sales service in your country instead.
Since no update is available here, there is nothing we can visibly test

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button



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steve5904
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Message 12 of 13
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Thanks for your time but this really didn't solve anything so I can't click accept as solution.

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steve5904
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Level 1
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Message 13 of 13
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Here's an update that might help some people. I had the Realtek driver, 6.0.9180.1 installed for the sound, video and game controllers but the Omen audio controller app wouldn't enable the equalizer nor would the Realtek HD audio manger run from the control panel. I reinstalled the Realtek 2.81 driver which installs the 6.0.1.8036 driver for the sound, video and game controllers, which brings back the control panel audio manger but the Omen app won't run at all. At least with the Realtek manager, I have the equalizer back and the sound is much fuller. I'm not so concerned with the Omen audio app as long as I have the Realtek control panel app available. 

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