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Community Manager
Posts: 1,563
Member Since: ‎12-02-2014
Message 1 of 5 (4,630 Views)
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Can’t hear any sound from my computer

Product Name: Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

My sound isn’t working in Windows 10. No audio at all from YouTube videos, music/media players, Windows system sounds, etc.

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Re: Can’t hear any sound from my computer

Have you tried a few different devices (headphones/speakers)? There could be a hardware issue with one of those devices. Also, keep in mind that most desktops don’t have built-in speakers, so you do need to have a device plugged in to hear anything.

 

If you’ve already tried a couple different pairs of headphones and speakers, the first troubleshooting step I would recommend is the easiest: restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

 

Here are a few other steps you can try:

 

  • Run the audio troubleshooting tool in Windows
  • Make sure your device is connected to the correct port on the computer, and if you’re using powered speakers make sure they’re plugged into a working outlet
  • Set the default sound device to make sure your computer is sending audio output to the correct device
  • If your computer came with Windows 10 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
  • If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager

These solutions and more are explained in detail in this troubleshooter: Troubleshooting No Sound from the Computer

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Professor
Posts: 1,013
Member Since: ‎02-02-2012
Message 2 of 5 (4,628 Views)

Re: Can’t hear any sound from my computer

[ Edited ]

Have you tried a few different devices (headphones/speakers)? There could be a hardware issue with one of those devices. Also, keep in mind that most desktops don’t have built-in speakers, so you do need to have a device plugged in to hear anything.

 

If you’ve already tried a couple different pairs of headphones and speakers, the first troubleshooting step I would recommend is the easiest: restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

 

Here are a few other steps you can try:

 

  • Run the audio troubleshooting tool in Windows
  • Make sure your device is connected to the correct port on the computer, and if you’re using powered speakers make sure they’re plugged into a working outlet
  • Set the default sound device to make sure your computer is sending audio output to the correct device
  • If your computer came with Windows 10 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
  • If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager

These solutions and more are explained in detail in this troubleshooter: Troubleshooting No Sound from the Computer

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Honor Student
Posts: 2
Member Since: ‎01-30-2017
Message 3 of 5 (422 Views)

Re: Can’t hear any sound from my computer

I went to contraol panel/soung and tested the speackers, which it says are RealTek and the test worked.  The speakers are actually an inexpensive set from LogiTech.  I then went to email and I got the "ding" when hard deleting a message for the first two.  Then it quit.  I then tried listening to a YouTube video and there was not sound.  The desktop, which is brnd new, has DTS Audio Control, but I don't know how it works.

Honor Student
Posts: 2
Member Since: ‎01-30-2017
Message 4 of 5 (420 Views)

Re: Can’t hear any sound from my computer

Where is the audio trouble shooting in Windows? 

Tutor
Posts: 10
Member Since: ‎12-14-2013
Message 5 of 5 (156 Views)

Re: Can’t hear any sound from my computer

I had same problem solve as follows

 

go to control panel

 

i9n seaqrch box type trouble shooter

then type troubleshooting

go to hardware and sound

check for drivers-are they uo-to- date? try advanced

if everything ok

restore to previous date

it should work

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