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Irishgreek8
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Message 1 of 2
210
Flag Post

Cannot get audio to work.

HP Recommended
Pavilion 590-p0xxx
Microsoft Windows 10 (64-bit)

I have tried everything from updating drivers to Googling if my monitor even has speakers.  Says everything is working but IS NOT PLUGGED IN.  I have HDMI hooked up to HDMI.  No go.  I have spent HOURS trying to fix this and no one to talk to.  i did everything  the virtual assistant said to do.  Even IT at work tried but could not help-said it is an HP issue. Can anyone help?  

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Irishgreek8,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number for your computer?
  • What is the make and model of your monitor?
  • Does the monitor has internal speakers or do you connect external speaker to the monitor?
  • Have you tested connecting external speakers directly to the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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