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Crackling sound on my HP Pavilion All-in-One - 24-b227a (2CC98AA)

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My  HP Pavilion All-in-One - 24-b227a has some crackling sounds whenever I try to play anything whether it be music from Spotify, streaming from Netflix or Youtube. This is a fairly new machine, less than a month old.


I've tried all solutions on this forum including setting the processor to max (100%), reinstalling audio drivers, changing audio drivers, factory reset.


This seems to be a common issue with these HP all in ones with B&O audio. The main reason why I bought this model is because of B&O hoping to get some good sound. But to be frank, this machine is crap, the audio is terrible with the crackling sound. 


If I don't get a resolution for the crackling sound, then I will return this machine and get an exchange for the Apple Mac (which I should have gone for if I knew of this issue).

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Hi! @SCOOBERDAN, Welcome to HP forums.


I understand you have audio issues with your All in one PC.


Don't worry I'll try to help you out.


Did you make any software or hardware changes on your laptop?


Do you hear the static or crackling noise when you plug the headphones into your PC?


As you mentioned you hear a crackling noise from your All in one PC.


Please try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK


If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.


Refer this article to know how to restore drivers using HP recovery manager.


Also, update the drivers on your PC using the HP support assistant.


Refer this article to know more information about using HP support assistant.



If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this works!

Have a great day! 🙂



Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.


Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

I am an HP Employee

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As I said,I tried all this before and still doesn't work. All this sounds like a workaround for what seems like a broken product to do a lot of work arounds to fix the sound. If it doesn't work out of the box why sell the product?


I am unhappy with the robot response, have a real support agent to answer my question or I am returning this product.

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