Disable sound pad on base of Envy 34" curved - b-110

[fbaillie]

My HP Envy 34 in" curved computer B-100 has a button on the base, labelled Bang & Olufsen which allows control of the sound volume and turn off or on.

My cat keeps walking over it either stopping the sound or maximizing it, very frustrating!

How can I disable / disconnect that pad. I can't find any mention of it in the control panel.

[praveen196]

@fbaillie Welcome to HP Community!

I understand that you would like to disable sound pad on base of Envy 34" curved - b-110.

Unfortunately, it is not possible to disable.

You may check our phone support as well.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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