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- HP Community
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- Desktop Audio
- Disable sound pad on base of Envy 34" curved - b-110

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10-19-2020 11:29 AM
My HP Envy 34 in" curved computer B-100 has a button on the base, labelled Bang & Olufsen which allows control of the sound volume and turn off or on.
My cat keeps walking over it either stopping the sound or maximizing it, very frustrating!
How can I disable / disconnect that pad. I can't find any mention of it in the control panel.
10-22-2020 01:22 PM
@fbaillie Welcome to HP Community!
I understand that you would like to disable sound pad on base of Envy 34" curved - b-110.
Unfortunately, it is not possible to disable.
You may check our phone support as well.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!