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Dual Jack for Headset with Microphone

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HP ProDesk 600G1
Microsoft Windows 10 (64-bit)

The desktop has two jacks in the front. One identified as only headset another one with headset and microphone.

I'm plugging my headset with microphone  (4-ring jacks). When plugging the DTS+ software will notify that the device was plugged. However, the computer will only pick up the headset as (audio out) or the microphone (in), but I can't make them work simultaneously; thus I'm not being able to use the computer for calls (skype, zoom, etc).

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I also have the same problem. I've tried to install de previous version, but the same.

Now that I work from home, I need to use headsets, and have problems doing my job.

Any ideas how to solve this issue?


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