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Honor Student
Posts: 2
Member Since: ‎04-10-2013
Message 1 of 2 (860 Views)

Envy 23 Monitor No Sound

Product Name: Envy 23
Operating System: Microsoft Windows 10 (64-bit)

Attemping to use the audio from the Envy 23 Monitor with beats audio. I know there are no internal speakers. I have connected my speakers through the audio jack, set the audio to use the set audio to HP Envy 23-4 (Nvidia High Def Audio), it shows it is getting sound but no sound is actually coming out of the speakers. When I hook up the speakers to my sound card on my computer, everything is fine, but I am wanting to use the monitor's audio.
Product number: E1K96AA

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HP Support Agent
Posts: 10,159
Member Since: ‎08-10-2016
Message 2 of 2 (824 Views)

Re: Envy 23 Monitor No Sound

[ Edited ]

Hi @Alcix,

 

Thanks for taking an interest in the HP Support Forums! A very good day to you.Smiley Happy Hope you are doing greatSmiley Happy I reviewed the post about using beats audio on your monitor. I’ll be delighted to assist you with this. Smiley Happy

 

Brilliant effort and stupendous diagnosis of the issue before posting. Kudos to you for that. Great  Job! You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. Smiley Happy

 

Please perform these steps for starters.

The monitor as you know has no speakers.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

DavidSMP
I am an HP Employee

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