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Student
Posts: 1
Member Since: ‎04-12-2017
Message 1 of 2 (287 Views)

Envy 23 monitor audio jack not working

Product Name: Envy 23
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have hp envy 23 monitor. I am trying to connect my external speaker to monitor audio jack but it seems not working. Monitor do have beats audio logo. I have tried different headset but still not luck.

 

can you please help!

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HP Support Agent
Posts: 7,211
Member Since: ‎10-12-2016
Message 2 of 2 (264 Views)

Re: Envy 23 monitor audio jack not working

Greetings @mkamran

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are not getting any audio on your headset connected to the monitor. 

Don't worry, I will be glad to help.

Have you checked the playback settings on the computer?

How is the monitor connected to your computer? (HDMI or VGA)

Is the audio out of the computer connected to the audio in on the monitor?

 

Recommend you make sure that the audio out from the computer is connected to the audio in port on the monitor. 

Once you are getting the audio from the monitor, you can connect the headphones to the monitor to get the audio from the headset. 

Please click here for the user manual. Refer to page number 4 to know the ports on the monitor. 

For no audio from the monitor, please refer to this HP Article

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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