My recently purchased Envy 32 produces very low and garbled sound through the microphone, such that I can't do Zoom or other meetings on this computer. The sound problem persists whether I use the built-in mic or an external one. With support, we've updrivers, used the troubleshooting apps, adjusted settings, etc., but with no luck. The only alternative support has given me is to mail them the computer, and then they'll reinstall Windows, etc. I'm not confident that's going to do anything.
Has anyone had and solved this issue? I've tried all the online recommendations from HP support, and worked with them on the phone as well. I think it's a driver issue, but it's hard to say.
One thing I WISH I could try is to boost the microphone volume in the sound settings, but that option isn't shown for me. Anyway, any help is GREATLY appreciated!
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