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‎10-12-2022 05:30 PM

HP Recommended
Product: HP Pavilion p6-2330 Desktop PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

I actually have Windows 10 on this Desktop computer.   After my Mom got a new computer and gave me this one, I haven't had sound.  I completely erased everything off of it on the restore.  I know it originally came with Windows 8.  I can't get audio from headphones or computer speakers.  First I tried on the speaker/sound symbol the troubleshoot sound problems.  Never could get anything to work there.  I tried Microsoft's help and they actually through an app went through my computer and tried to fix it with me seeing what they're doing.  Never seen that before but they said to get in touch with HP and ask for their help.  The guy from Microsoft couldn't fix it.  He said I'm missing a driver.  I would like to get sound working but don't know how.  It was working when my Mom had it last.

Category:
4 REPLIES 4

‎10-12-2022 05:37 PM - edited ‎10-12-2022 05:40 PM

HP Recommended

I think IDT got bought out by Renesas 

 

Hopefully this will work as I recall having problems finding IDT drivers for an old system I had.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-p6-desktop-pc-series/5295969/...

 

other drivers and bios update

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-p6-2300-desktop-pc-series/5295969/model...

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎10-12-2022 06:01 PM

HP Recommended

After trying the first link you mentioned, the red circle with an x in the middle went away and 3 "sound lines" replaced it, however I still have no sound.  It looks like my computer recognizes my speakers and headphones now but still no sound.

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‎10-12-2022 06:08 PM - edited ‎10-12-2022 06:09 PM

HP Recommended

Are there any yellow alert icons in the device manager?

 

Can you run the sound troubleshooter?

 

Try to repeat what the MS tech support did. I no longer have any system with IDT audio

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎10-12-2022 07:25 PM

HP Recommended

Hi, @hskr121 

 

You need this W10 IDT audio driver for your PC:

 

Tempo High-Definition Audio Driver (Original IDT)

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Restart the PC after installing the driver.

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