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02-20-2019 06:43 PM
So I'm trying to use the moniter mode for my All- in- One to play games on a PS4, and the HDMI port picks up the screen and it all works just fine, but theres no sound, the other day it had sound, but after moving both up onto my desk, I cannot hear the sound from my PS4 through the computer.
02-23-2019 03:55 PM
Welcome to HP Support Community,
Have you checked the sound setting on your PS4.
Have you tried to select HDMI as Audio Device.
Did you try a different HDMI cable and check the settings in the Control Panel / Sound to assure that settings are correct?
Have you tried to update the drivers either using Windows update or using HP Support Assistant.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Once done, restart the computer and check.
Next thing, I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.
Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
Check the box that states delete the software for this device.
Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant
Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
You may follow the steps suggested in the support document for - HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)
Let me know how it goes!
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