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HP Recommended
HP ALL-IN-ONE PC
Microsoft Windows 7 (64-bit)

Dear Sir,

  I have a problem with all in one no sound generate in head phone and speaker also of pc. drivers installed but not generates sound. please solve issue ASAP.

 

MODEL NO. - 20-C102IL.

 

 

THANKS

SONU KUMAR

[personal information removed per Rules Of Participation]

 

1 REPLY 1
HP Recommended

@SONU20 Welcome to HP Forums!

It's important to understand if this is either a hardware or a software issue before we proceed, hence I suggest running an extensive system test using the below steps before we can troubleshoot on exactly what the issue is:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.