HP ALL IN ONE DESKTOP SOUND NOT GENERATE

[SONU20]

Dear Sir,

  I have a problem with all in one no sound generate in head phone and speaker also of pc. drivers installed but not generates sound. please solve issue ASAP.

MODEL NO. - 20-C102IL.

THANKS

SONU KUMAR

[personal information removed per Rules Of Participation]

[Riddle_Decipher]

@SONU20 Welcome to HP Forums!

It's important to understand if this is either a hardware or a software issue before we proceed, hence I suggest running an extensive system test using the below steps before we can troubleshoot on exactly what the issue is:

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.
• If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.