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RickyMach
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HP All in one audio i/o

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HP 24 r021LA
Microsoft Windows 10 (64-bit)

Hello everyone!

 

My GF got a new All in On PC and yesterday we tried to play online and installed TS3. The problem started when I talked and heard myself back, perfectly, clear and loud. She was using an iPhone hands free set.

I could hear everything she was doing on the PC: games, windows sfx, and obviously my voice. Every sound her PC plays I can hear it perfectly.

We tried decreasing sound amplification to 0db and it didn't work. I could still hear every internal sound perfectly and just her voice was lower.

 

I know you are thinkin "disable Stereo Mix" on sound device properties. The thing is; it's disabled by default.

 

This PC has this 4 pin input headphones/mic, so getting a proper headset with separated jacks is not an option, sadly. And connecting regular headphones just disables the built-in microphones.

 

I hope you can help me fix this annoying issue!

 

Thanks in advance.

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KrazyToad
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@RickyMach


Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that you are having Audio issues with the HP Pavilion All-in-One - 24-r021la

 

I'll try my best to help

 

I appreciate your efforts and expertise in diagnosing this issue

 

I suggest you update the BIOS and latest Audio driver from this Link: https://hp.care/2rMskuA

 

Also ensure all Windows updates are done

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 

Next run the Built-in Recording Audio Troubleshooter

 

* Press Windows Key then type ‘troubleshoot’ and hit Enter

* Select “View all” on the left panel and run “Recording Audio” troubleshooter from the list and see if it works.

* Click on “Advanced” and then click on “Apply repair automatically”. Also ensure to select Run as administrator.

* Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

 

Try checking the Microphone with other Apps or Softwares

 

Let me know how it goes

 

Thank you 🙂


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

KrazyToad
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RickyMach
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Hi! thanks for your answer.

 

We installed Audio drivers and BIOS and the problem is still there.

 

I can still listen to everything she does on the computer but now accoustic echo option is missing and that was the only thing that could partially mask the feedback.  😞

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KrazyToad
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@RickyMach

 

I suggest you backup your data and perform a complete System Recovery to Factory Settings, then complete all the Windows updates

 

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
 

Thank you 🙂

KrazyToad
I Am An HP Employee

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RickyMach
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I solved the problem.

 

But not the way you suggested. Thanks anyway!

I uninstalled the audio software that came with the system and reinstalled the Realtek sound codecs from the website, unchecked some boxes on the effects menu and voila. The audio feedback is gone.

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KrazyToad
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@RickyMach

 

I'm glad you were able to get this issue resolved.

 

Do visit our HP Forum and  drop us a Message anytime you need help

 

Thank you 🙂

 

 

KrazyToad
I Am An HP Employee

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RickyMach
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What an irony I need help again.

 

I have physical access to the PC now and figured it out that the entire audio system is not working properly.

 

The working microphone is actually the one on the screen and not from the headset. The microphone from the jack on the front panel is not working at all and the sound coming from there is actually horrible. Like underwater or being techical, a lot of audio cancellations, so I think this is a hardware problem now.

 

But before we take the PC back to the store I want to ask you something:

 

What kind of headset is ideal for this PC? any headset with a 4 pin jack? A regular headset with separated jacks and an Y adater?

 

is there any HP WONDERFUL AND PERFECT HEADSET just made for this computer that I don't know about? *sarcasm*

 

Any information will help

 

Thanks in advance.

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KrazyToad
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@RickyMach

 

Thanks for keeping me posted. Since this is a brand new computer you can get it replaced at the Store and keep me posted if you need help

 

You can refer to the section " Checking the headphones or headset "  in this Link: https://support.hp.com/in-en/document/c04474731 to know more about headphones

 

You can use the regular 4 Pin jack headphones. 

Connectors on the computer marked with a headset with a microphone support sound and the use of a microphone when used with a headset with a four-pin plug and a microphone. Using a four-pin plug that is capable of supporting a microphone in a three-pin connector allows sound to be heard, but the microphone does not work because the computer's three-pin connector does not support a microphone.

 

Figure : Four-pin plug

Four-pin plug

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

KrazyToad
I Am An HP Employee

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