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153 116 8 9
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HP Audio Center not in Start Menu list of apps

HP Recommended
HP Pavilion Desktop TP01-0xxx
Microsoft Windows 10 (64-bit)

Product number 6YQ50AA#ABA

Microprocessor Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz

System board 8653 A (SMVB) System BIOS : F.30-11/09/2020

Windows 10 Home v20H2  64bit

Windows Firewall and Windows Defender


HP audio center appears in “Apps and Features” page of Windows 10 settings.  It also appears in task manager App history tab and I can open it from there with double click.  But it is not in Start Menu and I don’t know how to get it back there.

This happened when it had stopped working when I made changes to start up and the next day when computer woke up, HP Audio Center was dead, would not open. I changed the settings back but that did not help for some reason.  I uninstalled it from Apps and Features thinking it would reinstall the way drivers do in Device Manager when I restarted the computer but it didn’t. 

So, then I uninstalled the audio drivers from Device Manager and restarted and they are there and HP Audio Center is back in “Apps and Features” and “Task Manager”, but I cannot get it back on Start Menu.

I used Windows update and HP Support Assistant and all is up to date. 

Any suggestions?  It is working, just hard to get to.

Level 4
153 116 8 9
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HP Recommended

It’s back.  I don’t know how.  I had given up.  Then I decided to check one more time and there it was.  Back in the list of apps in the start menu. 

At 8:00 a bunch of apps were installed according to the Reliability Monitor and the Event Viewer showed that at the same time an application called the Software Protection service ran a licensing service status check on a long list of stuff. 

I’m guessing that is when it happened.  I know HP Audio Center is one of the updates listed in the Reliability Monitor.

So, HP and/or Microsoft just saved me from myself and all is well.

I guess the solution is, just wait.  The computer sometimes just fixes itself.

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