HP ENVY 34C NO SOUND, CONNECTED HDMI AND USB TO COMPUTER

[asatire]

I have connected the HP ENVY monitor to my PC (WIN 10) via HDMI and also connected the usb from monitor to PC but the monitor speaker doesnt appear in play back in sound option, any advice? I have tried to install the HP driver but no luck

[Jeet_singh]

@asatire,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the sound not coming from the HP Envy 34C Monitor. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Is this USB thunderbolt to HDMI or USB to USB connection?

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Which device is this monitor connected too?

Have you checked if the external speakers work?

This looks like a possible hardware failure with the internal speakers however, I would suggest you try these steps here: 

Please reply with the details for further assistance,

Meanwhile, Please download the latest drivers from the HP website: Click here to find and install (if you haven't already used the HP website).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.