Post new question
Question
Reply
 
Top Student
Posts: 5
Member Since: ‎03-08-2017
Message 1 of 7 (354 Views)

HP ENVY 700-230QU CTO

[ Edited ]

Hello All. I have a desk top HP ENVY 700-230 QU.  After Windows 10 forced itself, the beats audio disappear. I do have a sound but it is just generic. No settings to play with.

 

I have searched this forum and there are so many different instructions I am not sure which one is for my computer so I did not attempt to do it. In the device manager  under Sound, video and game controllers, the IDT High Defintion Audio CODEC  driver version is: 6.1064960 if that is of any help. I bought this system from HP brand new with Windows 8.1,  I am out of warranty and they (HP) guys do not want to talk to me, (so this would be my last HP).

 

Any help would be greatly appreciated.

Thanks in advance

Respectfully

MSK59

 

Sorry all I think I posted in the wrong section, My apologies.

Reply
0 Kudos
Provost
Posts: 87,372
Member Since: ‎07-13-2010
Message 2 of 7 (337 Views)

Re: HP ENVY 700-230QU CTO

Hi:

 

See if this W10 IDT audio driver restores the Beats Audio.

 

Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

Top Student
Posts: 5
Member Since: ‎03-08-2017
Message 3 of 7 (331 Views)

Re: HP ENVY 700-230QU CTO

Thank You. I am installing it right now.

Top Student
Posts: 5
Member Since: ‎03-08-2017
Message 4 of 7 (317 Views)

Re: HP ENVY 700-230QU CTO

OK I got my Beats Audio screen but now there is sound from speakers but nothing from headphone jack. My computer has a special headphone jacks.  Please help.

Provost
Posts: 87,372
Member Since: ‎07-13-2010
Message 5 of 7 (309 Views)

Re: HP ENVY 700-230QU CTO

You're very welcome.

 

Unfortunately, I don't have a fix for the headphone jack not working.

Top Student
Posts: 5
Member Since: ‎03-08-2017
Message 6 of 7 (304 Views)

Re: HP ENVY 700-230QU CTO

OK thank you.

 

Any body else have a solution for me? If not, How do I uninstall Beats Audio to get back to my default Windows 10 driver.

Provost
Posts: 87,372
Member Since: ‎07-13-2010
Message 7 of 7 (288 Views)

Re: HP ENVY 700-230QU CTO

Hi:

 

You should be able to click on the Roll Back Driver for the IDT HD audio device in the device manager (under the sound, video, and game controllers device manager category.  Click on the driver tab for the device.

 

If it is grayed out, then try running the system restore utility and pick a restore point to a time before you installed the driver.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation