HP EliteDesk 800 G4 Failed to Create Conexant Audio Factory

[TxStephen]

I have a customer's HP EliteDesk 800 G4 that continues to pop up "Smart Audio -  Failed to Create Conexant Audio Factory, the SmartAudio will now exit". How tro I resolve this?  When I look at the Bang & Olufson icon icon in system tray this is launched.

Thank you

[Alden4]

Hi @TxStephen,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are encountering a "Failed to Create Conexant Audio Factory" error on your HP EliteDesk 800 G4, there are several steps you can try to resolve the issue:

• Restart your computer: Sometimes a simple restart can resolve the issue.
• Update the audio driver: Go to the HP website and download the latest audio driver for your EliteDesk 800 G4. Install the driver and restart your computer.
• Uninstall and reinstall the audio driver: Go to Device Manager, expand the Sound, video, and game controllers section, right-click on the Conexant audio driver and select "Uninstall device". After uninstalling the driver, restart your computer and Windows will automatically install the driver again.
• Check for Windows updates: Go to Settings > Update & Security > Windows Update and check for any available updates. Install the updates and restart your computer.
• Check the audio service: Press Windows key + R, type "services. msc" and press Enter. Locate the Windows Audio service, right-click on it, and select "Restart".
• Perform a system restore: If the issue started after installing new software or driver, you can perform a system restore to revert your system to a previous state when the audio was working correctly. 

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support