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crystaljpo
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HP Envy 24 with beats audio sound not working

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ENVY 24
Microsoft Windows 10 (64-bit)

I have the HP ENVY 24 with beats audio monitor and the sound just randomly stopped working and not sure why. When I test the speakers on the bottom they still work, but the sound will not play when used for videos, music, etc.

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REO51ST
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@crystaljpo

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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crystaljpo
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How do I find that information? Sorry, I have no clue what I'm doing. My office bought this monitor secondhand and it worked fine until recently.

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crystaljpo
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found the product number, I think. Google was my friend. 

 

Product Number: E5H53A

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REO51ST
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crystaljpo
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still no sound

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