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- HP Community
- Desktops
- Desktop Audio
- HP Envy sound issue

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01-20-2018 03:08 PM
I just bought a new HP Envy desktop. With windows 10. There is no sound at all. Tried the usual stuff updating drivers etc. If I plug in speakers in the headphone jack the sound works fine. Can someone help? thanks.
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Accepted Solutions
01-20-2018 03:28 PM
Hi:
What happens when you plug the speakers in the audio out jack in the back (#6)?
You are aware that there is no internal speaker system, correct?
https://support.hp.com/us-en/document/c05792870
note:An internal speaker is not included with integrated audio.External speakers or headphones are required to hear sound.

- USB 2.0: 2
- LAN (Ethernet)
- HDMI out: 2
- USB 3.0: 2
- Audio: Line in
- Audio: Line out
- Microphone
01-20-2018 03:28 PM
Hi:
What happens when you plug the speakers in the audio out jack in the back (#6)?
You are aware that there is no internal speaker system, correct?
https://support.hp.com/us-en/document/c05792870
note:An internal speaker is not included with integrated audio.External speakers or headphones are required to hear sound.

- USB 2.0: 2
- LAN (Ethernet)
- HDMI out: 2
- USB 3.0: 2
- Audio: Line in
- Audio: Line out
- Microphone
01-22-2018 11:13 AM
Thank you for your reply. No, I did not know this model did not include an internal speaker. Of all the desktops, tablets, laptops I've owned all had internal speakers. I wpould not have bought this model had I known. I wished the salesperson at Best Buy would have told me. I quess I will be going out and buying them, looks like I will need to buy a microphone to. Jeez.
01-22-2018 11:58 AM
You're very welcome.
While all of my HP desktops had a built in speaker, they were all business-class desktop PC's.
Hardly any consumer class desktop PC's come with an internal speaker.
I have had Dell Dimensions, HP Pavilions...none had an internal speaker.