cancel
Showing results for 
Search instead for 
Did you mean: 
pamorgan
New member
3 2 0 0
Message 1 of 5
1,396
Flag Post

Solved!

HP Envy sound issue

HP Recommended
Envy 750-624
Microsoft Windows 10 (32-bit)

I just bought a new HP Envy desktop. With windows 10.  There is no sound at all. Tried the usual stuff updating drivers etc. If I plug in speakers in the headphone jack the sound works fine. Can someone help? thanks.

4 REPLIES 4
Paul_Tikkanen
Level 21
Level 21
129,159 119,336 19,490 29,785
Message 2 of 5
Flag Post
HP Recommended

Hi:

 

What happens when you plug the speakers in the audio out jack in the back (#6)?

 

You are aware that there is no internal speaker system, correct?

 

https://support.hp.com/us-en/document/c05792870

 

Audio jack presence detection
  note:
An internal speaker is not included with integrated audio.
 
External speakers or headphones are required to hear sound.

 

The configuration might vary depending on your model (for example, if a dedicated graphics card is included). Any modifications or upgrades might change the configuration, port accessibility, and port functionality.
Bara back I/O panel
  1. USB 2.0: 2
  2. LAN (Ethernet)
  3. HDMI out: 2
  4. USB 3.0: 2
  5. Audio: Line in
  6. Audio: Line out
  7. Microphone
0 Kudos
pamorgan
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thank you for your reply. No, I did not know this model did not include an internal speaker. Of all the desktops, tablets, laptops I've owned all had internal speakers. I wpould not have bought this model had I known. I wished the salesperson at Best Buy would have told me. I quess I will be going out and buying them, looks like I will need to buy a microphone to. Jeez.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,159 119,336 19,490 29,785
Message 4 of 5
Flag Post
HP Recommended

You're very welcome.

 

While all of my HP desktops had a built in speaker, they were all business-class desktop PC's.

 

Hardly any consumer class desktop PC's come with an internal speaker.

 

I have had Dell Dimensions, HP Pavilions...none had an internal speaker.

0 Kudos
pamorgan
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

The last HP desktop I bought was not a "business class" PC, and it had an internal speaker. It was pretty old though. It was still running Vista 😂

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation