HP OMEN 25L Audio static/crackling

[DylanK]

Hello everyone,

recently I got my HP Omen 25L and noticed the audio was crackling through the 3,5mm jack with either speakers or headphones.

I also have a Rode NT USB Microphone connected and if I play the audio through there with my headphones plugged into the mic, the crackling/static noise is not there. So I am currently thinking that either the jack port is maybe damaged or broken and was wondering if a replacement for this specific part is possible (the one containing the power button, 2 jack plugs and 2 USB ports.

Sadly enough I am not able to let you guys listen to the sound, but I did confirm it should be a hardware issue. I exported a video to my phone where the crackling/static noise should be heard and it also was not in the video alongside when I play audio through my Microphone.

Both USB ports work fine with no problems, although when I put my mic in one of the front ports, my audio devices are constantly switching back and forth. Now that I plugged my mic in the back, this issue seems to be solved.

I also tried to reinstall all the drivers or older drivers for that matter, it seemed to work for the 'session'. But after I turned the pc off and turned it back on, the crackling is back.

Another thing I noticed is that when the system boots, at first it is completely fine with no sounds, distorts etc. But after it has been quiet with no audio played for maybe like 10-30 seconds the issue occurs. When I start to play audio again I hear a big pop sound, some distortion and then the audio plays normal, with the slight crackling.

Long story short:
Everything plugged in with the 3,5mm jack the noise can be heard.

Issue persists after it has been quiet for an X amount of time.

Thank you in advance for your replies!

[praveenbv]

Hi @DylanK, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.