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Thom_Johns
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HP Pavilion 500-119ea Desktop PC - Creative PCIx Audigy RX - No Audio, please help!

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HP Pavilion 500-119ea
Microsoft Windows 7 (64-bit)

What should be a 15 min job has turned into a big foray with this PC. Firstly the card was installed in 2 other desktops and had no problems. One with Win 10 pro x64, the other Windows 7x64.

 

I have this desktop - HP Pavilion 500-119ea. It came with Windows 8, without any video or other cards. Onboard audio was bad so now I am running Win7 X64. This is a fresh install with all drivers, chipset and display working correctly.

I installed a creative labs rx PCIx1 audio card into what are 3 available smaller PCIx1 slots. I tried slot 1,2,3 and the x16 slot. I can not get any sound from the card. Tried every port on it with a few headphones, made sure the normal 'Speakers' was set as audio default, checked and tripled checked volume levels in numerous area's of windows. I usually use Foobar and this frankly won't play audio files (any type) other media players will play but no audio. Once I see that Foobar2000 wasn't functioning I put this down soley to the HP desktop, what with it's bare bones bios there is not many options.

 

Obviously, The Winx64 is installed and setup correctly, the card is recognized and on screen all looks good. No problems in the device manager. The drivers are the latest standard drivers from creative labs for x64 Windows, including 7.

 

I disabled the onboard audio in Bios setup, there are no onboard audio drivers installed. The device/bus options are all available.

 

On inspection, the spdif light is off on the card, trying to switch it on in windows makes no difference. It looks that the slots on this MSI made 'Jasmine' board seem to have no power?

 

Anyway I am currently at a loss, hoping some person has a solution. I updated to the latest Bios available for the PC - which is:  80.51 Rev.A, Legacy support is switched on. I turned off Virtualization security option. Still no audio!

 

Thanks,

Thom.

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Thom_Johns
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Any of the Admins here got some advice?

 

I have been over at the Creative soundblaster forum and the advice there was to try all *Drivers* supported by creative or otherwise - The fact is the drivers get installed but there is no audio. Tried now hooking up 2 different Logitech speaker systems and the use of a friend's studio head phones - zero. My own 2 Sennheiser HD Sets get same result.

 

Bare in mind the card works in 2 other desktops I tried.

 

Help!

 

Thom.

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Thom_Johns
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Update:

I installed the last set of driver's and same result - no audio. I put in the only PCIe16 Graphics card I have into the x16 slot and the audio card came to life! Turning off the x16 slot and leaving the x1 slot on the card again would give no audio so this is a power issue related to this particular MSI made M Board? or is this normal? I was happy with the on-board video, by no means am I a gamer and it was suitable for my needs.

I put the card into the furthest slot away from the GPU fan a tight fit next to an awkwardly placed header cable with some seriously untidy HP factory cable work I was worried would knock off a capacitor trying to fit it in and it is only a 2cm or more from the PSU. But it is in fine and I am currently using the Audigy_SupportPack_6_2 driver set.

any suggestions welcome. I will leave the current Win 7x64 install.

Thom.

 

scan.jpg

 

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