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07-11-2020 05:57 AM
The sound has stopped working. I have updated all the drivers but troubleshooting still gives me a message audio services not responding. I have tried shutting down and doing a hard restart? but no difference
07-11-2020 10:55 AM
I have had a similar problem.
In my case the sound stopped working after the HP Update Assistant installed the following BIOS update:
HP Consumer Desktop PC BIOS Update (ROM Family SSID 85BA)
SoftPaq number sp105542, Version F.26
Updated on the 3rd July 2020.
If I open multiple applications (eg. Firefox watching You Tube, Hearts Deluxe etc.) and go to Volume Mixer then there are no applications present in the mixer and (obviously) I hear no sound.
If I run diagnostics in the BIOS I do hear the sounds, so it must be a software problem somewhere -the speakers are still working.
I have tried the HP Fix Audio Issues troubleshooter, as well as the Microsoft audio troubleshooter. Both report everything is OK.
I have tried uninstalling the drivers in Windows Device Manager, restarting the PC and reinstalling them. I still don't get any sound.
07-30-2020 12:08 PM
Thanks very much. That worked.
I didn't have a 'get help' option on the "settings / update & security" page, but I went into Troubleshoot / Additional Troubleshooters / Audio and that took me to a chat session with a microsoft bot that fixed it for me.
I wonder why that route fixed it when running the troubleshooter from the audio settings didn't? Anyway, it worked and I'm happy. Thanks again.
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