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HP Recommended
HP Pavilion p6600 Desktop PC series
Microsoft Windows 10 (64-bit)

Sound won't play on PC and when  I go to the small speaker icon it says audio output device is not installed please help asap 

3 REPLIES 3
HP Recommended

@Jeremy30120

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

  • Step 1: Restart the computer
  • Step 2: Run the Audio Check in HP Support Assistant
  • Step 3: Use the troubleshooting tool in Windows
  • Step 4: Test external speakers or headphones
  • Step 5: Update the audio driver
    Click here: https://support.hp.com/in-en/document/c04973149 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

this happened ever since I had windows 7 too then I upgraded to windows 10 to see if it would reinstall the drivers back and now I cant go back to windows 7 and whenever I install the real tek driver It gives me a blue screen and restarts the computer

And when I go to install it. I just did the test and there's no hardware detected on my pc and when I go to device manager I don't see the sound video gamer controllers tab anymore like its gone its not even there any fixes? Please respond ASAP 😞

HP Recommended

@Jeremy30120

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.