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HP Pavillion 550-153wb sound problem

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HP Pavillion 550-153wb
Microsoft Windows 10 (64-bit)

I use skull candy hesh 2 wireless headphones.  When I open Chrome and anything like Pandora Radio or netflix if I don't have my headphones turned on first I get no sound.  I do not have this problem with my HP 550-110.  I still have a week to return this computer if this is a defect.  Other times I have to reboot to get sound. 


Any suggestions

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Greetings @ajsgramie,


Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I need a few details to provide an accurate solution:


Have you run HP Support Assistant to make sure that the drivers are up to date? Click here to know more. 

Have you made any software or hardware changes?


As I understand the headphone has to be ON first for it to respond, here's what I need you to do:


Recommend you to check if the Headphones are enabled as a playback device.

To do this, please see the steps below:

  • Click the Start Pearl and then type Sound in the Start Search Box.
  • Select Change Sound Card Settings in the Start Menu Options.
  • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available.
  • Select Headphones and enable

Once you have the headphone enabled, please make it a default device.

  • Right-click the volume icon in the notification area.
  • Go to Playback devices and right click Headphones under Playback.
  • Select it as the default device. 

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.

I am an HP Employee

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