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‎07-19-2020 01:26 PM

HP Recommended
Product: VH240a Monitor

I have a HP VH240a monitor. 
The volume works fine.

But when I plug in my headphones I get no sound.  And my headphones are not broken. 

I am not seeing any options in the menu bar or the online manual for help. 

HOW DO I FIX THIS? 

2 REPLIES 2

‎07-19-2020 01:27 PM

HP Recommended

HP240a Monitor corrected in subject heading

Was this reply helpful? Yes No

‎07-22-2020 10:04 AM

HP Recommended

@humanity2020,

 

I reviewed your post and I understand that the headphone jack on the monitor is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you install the monitor driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81634.exe

 

If you continue facing the issue, then do a factory reset on the monitor from the OSD menu on the monitor.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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